Services available during the COVID-19 pandemic

*** Update - bike repairs are proving very popular at this time and we are aware that some people have tried few times to book but been unsuccessful. This is a new way of working for us and we are learning as we go so please bear with us. ***

De'ils On Wheels is currently offering the following services:

  • Bike repairs and servicing - we are offering three types of bike repairs and servicing by appointment only:
    • Key workers - this funding has now come to and end
    • Scotland Cycle Repair Scheme - we can offer up to £50 towards the costs of essential repairs and servicing. This scheme is aimed at people who can not afford to pay for repairs (conditions apply see below, funded by Cycling UK)
    • General public - we can provide repairs and servicing to anyone that isn't eligible for support from the key worker or repair scheme funds
  • Bike donations - we are accepting donations of bikes. Please contact us to arrange a drop off time
  • Bike sales - these are currently suspended although we hope to start again soon
  • Sale of parts and accessories - we have key essentials available for sale such as helmets, locks and lights

Important Information

Please note the following:

  • the workshop is NOT open to the public. You will NOT be able to come in to the workshop. You will be able to drop off and pick up your bike by the small car park at the rear of the workshop on Danes Drive
  • we have implemented a system that minimises the amount of contact between our staff and customers and also reduces physical paperwork and cash handling
  • we aim to service your bike as quickly and efficiently as possible - this will NOT be done the same day
  • please DO NOT book an appointment or come to the workshop if you are feeling unwell, showing symptoms or COVID19 or self-isolating
  • we would appreciate your cooperation with this new way of working to ensure the health and safety of both staff and customers
  • priority will be given to people who are currently using their bike to commute. If your bike requires extensive repairs please contact us to discuss before booking

Support available

> Scotland Cycle Repair Scheme

  • We are able to offer up to £50 towards essential repairs and servicing thanks to funding from Cycling UK's Scotland Cycle Repair Scheme which runs up until March 2021 subject to funding being available.
  • This scheme is aimed at people who can not afford to pay for their bike to be repaired
  • This scheme is only applicable to one bike per individual
  • The scheme only covers the first £50 of any repair. All repair costs will be agreed in advance before any work is carried out. If you can’t afford the additional costs then you must agree with us in advance what repairs can be carried out up to the value of £50
  • For monitoring purposes we will ask you for your full postcode and if possible a valid email address
  • As part of the funding your postcode and email will be passed to Cycling UK so that they can follow up with you about how the funding has benefited you
  • Please ensure you have read the Scotland Cycle Repair Scheme Frequently Asked Questions

    > General public

    • If you are not eligible for the Scotland Cycle Repair Scheme then you will need to pay for your repairs
    • Please make a booking as outlined below

    How to book

    > Booking times

    • Each week there will be a limited number of bookings available. Currently these are on a Tuesday at 10:00am, 10:10am, 10:20am, 10:30am, 10:40am, 10:50am. These may vary week to week.
    • You need to book in advance and your slot is NOT confirmed until you receive a confirmation email
    • You can book UP TO TWO bikes per slot (as above only 1 bike per individual will be eligible for assistance from the Key Worker fund and/or the Scotland Cycle Repair Scheme)
    • Your bike will NOT be repaired while you wait
    • We will NOT accept drop ins
    • Bookings will be available one week in advance and will usually go live on a Thursday or Friday

    > Bookings

    • Please complete the online booking form providing all the information requested
    • You will need to create an account on the Glasgow Eco Trust website to be able to submit your booking
    • You can book UP TO TWO bikes per slot
    • You will receive an automated booking confirmation from [email protected] - please check your junk folder for this email - your booking is NOT confirmed until you have received this email
    • We will contact you the day before your booking to re-confirm
    • You will also receive an event ticket receipt email which will state the ticket has cost £0. This is not the cost of your repair. This will be confirmed once the bike has been dropped off and assessed.

    > Drop off and pick up location and process

    • All bikes are to be dropped off in the small car park at the rear of the De'ils On Wheels workshop, 40 Kingsway Court, Scotstoun, G14 9SU 
    • When you arrive you will be asked to drop the bike at a specific location and then step away to allow our mechanic to pick up the bike
    • Please DO NOT enter the De'ils On Wheels community bike workshop
    • Before you drop your bike off please can you wipe the bike down and clean the saddle, handlebars, brake and gear levers
    • Your repair will NOT be completed while you wait
    • We will NOT proceed with the repair without your approval
    • Once the repair has been completed we will contact you for payment and to arrange a pick up time

    > Payment

    • Once your repair is completed we will contact to let you know. You will be able to pay by:
      • debit or card card at the workshop 
      • online by debit or credit card 
      • by bank transfer
    • We will NOT be accepting cash payments at this time
    • If payment method is an issue please contact us to discuss - [email protected]

    Donations of unwanted bikes

    • We are accepting donations of unwanted bikes. Please contact us on 07515 879747 to arrange a time to drop off the bike
    • Drop off location is at the De'ils On Wheels workshop, 40 Kingsway Court, Scotstoun, G14 9SU When you arrive at the workshop please call us on 07515 879747
    • Please DO NOT try to enter the workshop and please DO NOT leave bikes unattended at the workshop

    COVID-19 procedures

    • We will be complying with physical distancing and health and safety requirements
    • We would appreciate your patience and cooperation with these new ways of working

      If you are showing any signs of coronavirus symptoms please DO NOT book an appointment or come to the workshop. Please stay at home and follow the latest guidance from the Scottish Government.

      The most common symptoms are new:

      • continuous cough
      • fever/high temperature (37.8C or greater)
      • loss of, or change in, sense of smell or taste (anosmia)

      A new continuous cough is where you:

      • have a new cough that’s lasted for an hour
      • have had 3 or more episodes of coughing in 24 hours
      • are coughing more than usual

      Please stay at home and follow the latest guidance from the Scottish Government.

      Thank you for cooperating with our new way of working.

      Book a repair

      Photo by Markus Spiske on Unsplash