Services available during the COVID-19 pandemic

De'ils On Wheels will be offering some basic services from 1 June 2020 onwards.

Please note the following:

  • the workshop is NOT open to the public. You will NOT be able to come in to the workshop. You will be able to drop off and pick up your bike by the small car park at the rear of the workshop on Danes Drive.
  • we have implemented a system that minimises the amount of contact between our staff and customers and also reduces physical paperwork and cash handling.
  • we aim to service your bike as quickly and efficiently as possible - this will NOT be done the same day
  • we would appreciate your cooperation with this new way of working to ensure the health and safety of both staff and customers.

Services available

We are currently only offering the following services:

  • Bike repairs and servicing on an appointment only basis. Priority will be given to people who are currently using their bikes. If your bike requires significant work please contact us in advance.
  • We are able to offer free repairs and servicing to key workers thanks to funding from Cycling UK's Big Bike Revival Key Workers fund - again priority will be given to people currently using their bikes to commute to work.
  • Bike donations - we will continue to accept donations of unwanted bikes

Services NOT currently available

  • Bike sales – we are NOT selling any bikes at the moment
  • Sale of parts and accessories such as helmets, locks, lights etc.
  • Bike hire or loans
  • And we do not buy bikes or do part exchange.

Drop off times

  • There will be a limited number of repair booking slots per week. Currently these are 10:10am, 10:30am, 10:50am, 11:10am on Tuesday, Wednesday and Thursday (this may be subject to change)
  • You will need to book your slot online in advance
  • You can book up to 2 bikes per slot
  • Your bike will NOT be repaired while you wait
  • We will NOT accept drop ins
  • Your slot is NOT confirmed until you receive a confirmation email
  • Slots will be available one week in advance.
  • The available slots will be reviewed on a Thursday and the booking slots made available for the following week

Payment

  • There will be two payment options. Once the repair is completed we will email you an invoice and you will be able to pay:
    • online by debit or credit card 
    • by bank transfer
  • We will NOT be accepting cash payments at this time
  • We will NOT be accepting contactless payments
  • If payment method is an issue please contact us to discuss - [email protected]

Bookings

  • Please complete the online booking form providing all the information requested
  • You will need to create an account on the Glasgow Eco Trust website to be able to submit your booking
  • You will receive an automated booking confirmation from [email protected] - please check your junk folder for this email - your booking is NOT confirmed until you have received this email
  • We will contact you the day before your booking to re-confirm
  • You will also receive an event ticket receipt email which will state the ticket has cost £0. This is not the cost of your repair. This will be confirmed once the bike has been dropped off

Drop off and pick up location and process

  • All bikes to be dropped off in the small car park at the rear of the De'ils On Wheels workshop, 40 Kingsway Court, Scotstoun, G14 9SU 
  • A De’ils On Wheels staff member will be on site to collect your bike for repair
  • Please DO NOT enter the De'ils On Wheels community bike workshop
  • Before you drop your bike off please can you wipe the bike down and clean the saddle, handlebars, brake and gear levers
  • Your repair will NOT be completed while you wait
  • We will complete a Dr Bike check and contact you to confirm what work needs to be done and give you a quote and timescale for the work
  • We will NOT proceed with the repair without your approval
  • Once the repair has been completed we will contact you for payment and to arrange a pick up time
  • When you arrive you will be asked to drop the bike at a specific location and then step away to allow our mechanic to pick up the bike

Key workers

  • We are able to offer basic repairs and servicing for FREE to key workers thanks to funding from Cycling UK's Big Bike Revival Key Workers fund
  • This is only applicable to one bike per key worker
  • If eligible you will need to provide us with the following:
    • Evidence of key worker status
    • A valid email address - this will be passed to the Big Bike Revival fund for monitoring purposes
  • As part of the funding your contact details will be passed to Cycling UK so that they can follow up with you about how the funding has benefited you. 

Donations of unwanted bikes

  • We are also accepting donations of unwanted bikes
  • Donations can be dropped off between 10am and midday on Tue, Wed and Thu
  • Drop off location is at the De'ils On Wheels workshop, 40 Kingsway Court, Scotstoun, G14 9SU 
  • When you arrive at the workshop please call us on 07515 879747
  • Please DO NOT try to enter the De'ils On Wheels community bike workshop
  • Please DO NOT leave bikes unattended at the De'ils On Wheels community bike workshop

COVID-19 procedures

  • We will be complying with social distancing and health and safety requirements
  • We would appreciate your patience and cooperation with these new ways of working

    Thank you for cooperating with our new way of working.

    Book a repair

    Photo by Markus Spiske on Unsplash